Privacy Policy

1. Introduction

ReconcileAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered bank reconciliation service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, and password when you register
• Financial Data: Bank statements, transaction records, and other financial documents you upload for reconciliation
• Payment Information: Billing details processed through Paddle, our payment processor
• Communications: Messages and feedback you send to us

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on the service
• Device Information: Browser type, operating system, IP address
• Cookies: Session cookies for authentication and analytics cookies for service improvement

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining the reconciliation service
• Processing transactions through our AI matching engine
• Managing your account and subscription
• Sending service-related notifications and updates
• Improving our AI algorithms and service quality
• Responding to customer support requests
• Complying with legal obligations

4. Payment Processing

All payment processing is handled by Paddle, our authorized Merchant of Record. When you make a purchase:

• Paddle collects and processes your payment information directly
• We do not store credit card numbers or sensitive payment details
• Paddle handles sales tax/VAT compliance on our behalf
• For payment-related inquiries, you may contact Paddle directly

Please review Paddle's privacy policy at paddle.com/legal/privacy.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us operate the service (cloud hosting, AI processing, email delivery)
• Payment Processor: Paddle for subscription and payment management
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Secure cloud infrastructure with regular security audits
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination:

• Financial data is deleted within 30 days
• Account information may be retained for legal compliance
• Aggregated, anonymized data may be retained for analytics

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact us at privacy@reconcileai.com.

9. International Data Transfers

Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through the service. The "Last updated" date at the top indicates when changes were made.